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Why does my domain redirect to suspendeddomain.org?

Why does my domain redirect to suspendeddomain.org?

Sometimes, your domain name may redirect to the website suspendeddomain.org instead of showing your website. This article explains some common causes for this.

Your account is suspended

If your account is suspended for abuse, or for hitting the resource limits of your free hosting account, the domains on the suspended account will all redirect to suspendeddomain.org.

As soon as your account is reactivated, the redirects will be removed and the domains will show your websites again.

Your account is deactivated

Just like with a suspended account, domains attached to a deactivated account will also redirect to suspendeddomain.org.

If you want to migrate your domains to another provider, make sure your domains are fully transferred to the new hosting provider before deactivating your InfinityFree account.

Due to DNS caching (also known as DNS propagation), it can take up to 72 hours for everyone to connect to the new hosting service to find your website. During this time, some visitors may still connect to your old hosting account to look for your website. If the domain is still attached to an active hosting account, your domain can still show your website, or you could put up your own page to notify people about the migration. If you immediately delete the domain name from InfinityFree or deactivate the account, your domain will be automatically redirected to a parking page, which may be visible to visitors who have stale DNS cache. To prevent this, simply keep your account active for a few days after pointing your domain name elsewhere so you can control what's shown on it.

If you are sure your domain name is configured correctly and your website doesn't work on your new hosting provider, please contact your new hosting provider for further help. InfinityFree cannot provide support for the malfunction of a service not provided by Infinityfree.

Your domain is your account's main domain

When your account is created, a "main domain" is automatically generated for it. These main domains are a subdomain of eight random characters, followed by an InfinityFree domain. An example main domain looks like "ss6y0hra.epizy.com".

These main domains will never show your website and always redirect to suspendeddomain.org. These main domains are just internal identifiers, and the content shown on it does not reflect the status of your hosting account or the other domains on it. The main domain does point to the IP address of your account (which makes it useful if you want to use your own DNS servers), but does not show any website from your account.

Your domain is not attached to any hosting account

If you remove a domain name from your account, but the domain name still resolves to the IP address of the hosting account, a parking page is automatically placed on the domain name. This may also cause your website to redirect to suspendeddomain.org.

If you want to migrate your domains to another provider, make sure your domains are fully transferred to the new hosting provider before removing the domain from InfinityFree.

Due to DNS caching (also known as DNS propagation), it can take up to 72 hours for everyone to connect to the new hosting service to find your website. During this time, some visitors may still connect to your old hosting account to look for your website. If the domain is still attached to an active hosting account, your domain can still show your website, or you could put up your own page to notify people about the migration. If you immediately delete the domain name from InfinityFree or deactivate the account, your domain will be automatically redirected to a parking page, which may be visible to visitors who have stale DNS cache. To prevent this, simply keep your account active for a few days after pointing your domain name elsewhere so you can control what's shown on it.

If you are sure your domain name is configured correctly and your website doesn't work on your new hosting provider, please contact your new hosting provider for further help. InfinityFree cannot provide support for the malfunction of a service not provided by Infinityfree.

Your domain is not pointing to the right IP address

All hosting accounts are automatically assigned to an IP address. All domain names attached to the hosting account must point to the IP address assigned to the hosting account. If your domain name resolves to an IP address which does not host the corresponding account, the domain will be redirected to suspendeddomain.org.

So if you add your domain to another account, your domain name may redirect to suspendeddomain.org for up to 72 hours. If that's the case, simply wait for your DNS cache to be cleared. Whatever you do, do not try to fix this by moving the domain to other accounts. Continuously moving the domain name to other IP addresses means it will take even longer before you can see your website again.

If you are using your own DNS service instead of using the nameservers provided by InfinityFree, please check if the IP address you are using is still correct. If you are not comfortable managing your own DNS records, please consider to switch back to the InfinityFree nameservers.

The redirect is caused by browser cache or DNS cache

Sometimes, a browser or proxy service may cache the redirect to suspendeddomain.org, and keep redirecting you even if your website is actually back online.

Additionally, if your domain name was just moved to a different IP address (e.g. when assigning a domain name to a different account), a DNS cache (either in your computer or with your internet provider) may cause your computer to connect to the old IP address. If so, you can try to clear the caches in your computer. But after 72 hours at most, your website should come online on it's own.

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