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Why does my domain redirect to suspendeddomain.org?

Why does my domain redirect to suspendeddomain.org?

Sometimes, your domain name may redirect to the website suspendeddomain.org instead of showing your website. This article explains some common causes for this.

Your account is suspended

If your account is suspended for abuse, or for hitting the resource limits of your free hosting account, the domains on the suspended account will all redirect to suspendeddomain.org.

As soon as your account is reactivated, the redirects will be removed and the domains will show your websites again.

Your account is deactivated

Just like with a suspended account, domains attached to a deactivated account will also redirect to suspendeddomain.org.

To fix this, you can reactivate your account or update your domain name so it doesn't point to InfinityFree anymore.

If you already did that, you are likely seeing DNS cache. Please see the Appendix at the bottom of the page for more info about that.

Your domain is your account's main domain

When your account is created, a "main domain" is automatically generated for it. These main domains are a subdomain of eight random characters, followed by an InfinityFree domain. An example main domain looks like "ss6y0hra.epizy.com".

These main domains will never show your website and always redirect to suspendeddomain.org. These main domains are just internal identifiers, and the content shown on it does not reflect the status of your hosting account or the other domains on it. The main domain does point to the IP address of your account (which makes it useful if you want to use your own DNS servers), but never shows any website from your account.

The domain is not attached to any hosting account

Every hosting account is automatically assigned to an IP address where it's websites can be found. If a domain points to an IP address which doesn't host the corresponding website, the IP address may redirect you to suspendeddomain.org

If you remove a domain name from your account, but don't update your DNS settings, the domain name will still point to the IP address of the account it was last hosted on.

To fix this, update your domain's settings so it doesn't point to InfinityFree anymore, or assign your domain name to a hosting account so you can upload a page to it.

Note that you may still be redirected to suspendeddomain.org if you fixed your domain, due to DNS Caching (see Appendix at the bottom of the page).

You are moving the website to another InfinityFree account

Every hosting account is automatically assigned to an IP address where it's websites can be found. If a domain points to an IP address which doesn't host the corresponding website, the IP address may redirect you to suspendeddomain.org

If you have multiple accounts, these different accounts may be assigned to different IP addresses. So by moving your domain to another account, it's IP address will be changed as well. When you do this, the old IP address will redirect visitors to suspendeddomain.org.

If you are using our nameservers (or a free subdomain provided by us), you don't need to configure anything yourself. But due to DNS caching (see Appending at the bottom of the page), it can take some time for the website to start working again.

You are moving the website to another hosting provider

If you want to migrate a domain to another hosting provider, please make sure the domain is fully transferred to the new hosting provider before removing the domain from InfinityFree. If you remove the domain from InfinityFree too soon, your device (and your visitors' devices) may still look for your website on your InfinityFree account.

This process is caused by DNS Caching. See "Appendix: DNS Caching" for more information about this process.

It's not possible to "fix" the DNS cache or prevent DNS caching from happening (it's just how the internet works), but you can soften it's effects.

You may be able to reactivate your old InfinityFree account (the same account which was hosting the domain before) and add your domain name to it. That way, you can customize which content is being shown on the domain (like an old copy of your website or a maintenance notice) while all visitors will go to the new hosting provider.

Your domain is not pointing to the right IP address

If you are using your own DNS service instead of using the nameservers provided by InfinityFree, please check if the IP address you are using is still correct. If your domain name is pointing to an IP address which is not hosting your website, you may see a parking page or be redirected to suspendeddomain.org

If you are not comfortable managing your own DNS records, please consider to switch back to the InfinityFree nameservers. Those nameservers are automatically kept up to date.

The redirect is caused by browser cache or DNS cache

Sometimes, a browser or proxy service may cache the redirect to suspendeddomain.org, and keep redirecting you even if your website is actually back online.

Additionally, if your domain name was just moved to a different IP address (e.g. when assigning a domain name to a different account), a DNS cache (either in your computer or with your internet provider) may cause your computer to connect to the old IP address. If so, you can try to clear the caches in your computer. But after 72 hours at most, your website should come online on it's own.

Appendix: DNS Caching

If your domain name is moved to another IP address (whether that's a different InfinityFree account or a different hosting provider), it can take up to 72 hours for every device to look for your website on the new IP address.

This is caused by a processed called DNS Caching or DNS Propagation.

When a device first tries to connect to a website, it will cache (remember) the IP address the domain name is on. This is good, because IP addresses normally don't change very often, so you can browse faster if your device doesn't need to look it up for every page. Normally, devices will cache IP addresses for 24 hours, but it may be more or less depending on the device and the network it's on.

If you point a domain name to a different IP address (by moving it to a different account or by changing it's nameservers), devices which still "remember" the old IP address will keep using the old IP address. Only when the device's cache expires will it check, see and start using the new IP address.

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