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My account is suspended, what can I do now?

My account is suspended, what can I do now?

You're probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types.

Suspended on request or inactivity

If you used the Close Account option in your client area or your account has been inactive for too long, it will be suspended.

If you want to reactivate your account, it's very easy. You can just login to your client area, click Details and click the Reactivate link under the Account Suspended section.

Suspended for hitting daily limits

To prevent accounts from using excessive amounts of server power, we have limits on how much CPU power, database power and hits your website can receive in a day. If you hit one of those limits, your account will be suspended for 24 hours. The e-mail you received after your account was suspended contains more information about the reason.

All you can really do right now is wait, your account will be reactivated automatically after those 24 hours. However, you may wish to optimize your website to prevent further suspensions.

Suspended because of abuse

To prevent our servers from being used for illegal activities and our servers from being overloaded, InfinityFree uses various methods to detect and take down possible abuse. Both manual and automatic methods are used to detect abuse.

If you believe your account is not abusive, you can submit a request to have you account checked by staff. If your account is safe, it will be reactivated.

To submit a review request:

  1. Login to your client area.
  2. Click the suspended account in the list.
  3. Click the button saying Request Review.
  4. Optionally, enter your message and click Review.

After submitting your request, staff will review your account (typically within 24 hours).

If multiple accounts were suspended, please submit review requests for all accounts you would like to reactivate.

If you don't want to reactivate the account, you don't need to submit a review request. The suspended account will automatically be deleted after 90 days.

Still have questions? Check our forum!