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My account is suspended, what can I do now?

My account is suspended, what can I do now?

You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types.

Suspended on request or inactivity

If you used the Close Account option in your client area or if your account has not received any visitors in 30 days, it will be deactivated.

If you want to reactivate your account, it’s very easy. You can just login to your client area, click Details and click the Reactivate link under the Account Suspended section.

Note that deactivated accounts are deleted after some time.

Suspended for hitting daily limits

To prevent specific accounts from using excessive amounts of server power and slowing (or even bringing) down other websites, InfinityFree has limits on how much processing power, memory, hits and so on an account can receive in a day. If you hit one of those limits, your account will be automatically suspended for 24 hours.

To learn which specific limit you triggered, what that limit means and what you can do to reduce your usage, please check the account in the client area.

After the 24 hours, your account will be automatically reactivated. Please do not submit support requests asking for your account to be reactivated early, as they will all be denied.

Note that after 24 hours, it can take up to half an hour for the reactivation to be completed. Please do not submit support requests if your website is not back online after exactly 24:00:00.

Suspended because of abuse

To prevent our servers from being used for illegal activities and our servers from being overloaded, InfinityFree uses various methods to detect and take down possible abuse. Both manual and automatic methods are used to detect abuse.

If you believe your account is not abusive, you can submit a request to have you account checked by staff. If your account is safe, it will be reactivated.

To submit a review request:

  1. Login to your client area.
  2. Click the suspended account in the list.
  3. Click the button saying Submit Support Ticket.
  4. Select your domain, enter your message and click Submit Ticket.

After submitting your request, staff will review your account (typically within a few hours).

If multiple accounts were suspended, please submit support tickets for every accounts you would like to reactivate.

Suspended accounts are deleted automatically after 60 days. InfinityFree are required by law enforcement to keep suspended accounts for so long. Under no circumstance will accounts be deleted earlier Please do not submit support requests to get your account deleted, as they will always be denied.

Still have questions? Check our forum!