Help, I cannot connect to FTP!
Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection.
Login to your control panel
After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account.
You can login to the control panel by logging in to the client area, go to the Accounts list and click Manage next to the account. Then, click the big green button which says Control Panel to login.
After this, you can try to reconnect to FTP.
Make sure you’re using the correct credentials
Double check that you are using the correct credentials for your FTP account.
You can view the credentails to use in the client area. Go to the Accounts list and click Manage next to the account. You’ll see a table with the title “FTP Details” which contains the FTP hostname, username and password.
Please note that your FTP password is NOT equal to your client area password. By default, the FTP password is randomly generated.
Change your account password
Sometimes, the hosting account password is not properly synchronized across all services. To fix this, you can change the password of your hosting account, which should force the new password to be set correctly everywhere.
To change your hosting account password, login to the client area, go to the Accounts list and click Manage next to the account. Then, click the Edit Account button and scroll down to the Hosting Account Password panel, and update your password there.
After setting the new password, login to the control panel once to ensure FTP access is enabled. After that, you can attempt to reconnect to FTP with the new password.
Try to connect with a VPN
Sometimes, network administrators or internet providers restrict or outright block FTP connections from their network. To work around this, you can use a VPN service to bypass the network restrictions of your provider.
If none of this works
If none of the tips given here work, please don’t hesitate to ask for help on our forums.
If you’re using FileZilla, be sure to add full debug logs from FileZilla to help diagnose the issue.